How Booking Works

From finding a provider to leaving a review — here's everything that happens when you book a service on Proxio.

Find the right provider Send a booking request Provider confirms Get the job done Leave a review

Find the right provider

Use the search bar on the homepage or go to Browse Services to explore by category.
Search by what you need — try keywords like "leaking tap", "garden tidy", or "electrician" — and results are ranked by relevance and rating.
Open any provider's profile to read reviews, see portfolio photos, check their certifications, and browse their listed services and prices.
Not sure yet? Send a Quick Quote message from any provider card to ask a question or request an estimate before committing.

Check the star rating and number of completed jobs for a quick trust signal.

The response-time badge shows how quickly a provider typically replies.

"Verified Hire" on reviews means the reviewer actually completed a paid booking.

On a provider's profile, click Book Now and choose the service you need.
Pick your preferred date and time, add a description of the job, and include your contact details so the provider can reach you directly.
You can upload a photo of the problem (a leaking pipe, a broken fence, etc.) to help the provider arrive prepared and give you a more accurate quote.
Submit your request — the provider will receive an email notification straight away.

A clear photo of the issue can speed up the quote and reduce back-and-forth.

Add as much detail as possible in the notes field — it sets expectations from the start.

The provider reviews your request and either confirms or declines it.
You'll receive an email for each status change, so you don't need to keep checking the dashboard.
If a different time works better, the provider can propose a reschedule — you'll be notified and can accept or decline from your dashboard.
Once confirmed, the booking appears in your dashboard under the Bookings tab with all the details.

Most providers respond within a few hours. Check your email for updates.

The provider shows up on the agreed date and completes the work.
When finished, the provider marks the booking as Completed in their dashboard and can add an optional job summary for your records.
You'll receive a completion email with the summary. The booking moves to your history in the dashboard.

Your contact details are only shared with the specific provider you booked.

After the job is completed, a Leave a Review button appears in your dashboard next to that booking.
Rate the provider out of 5 stars and add an optional comment about your experience.
Your review is visible on the provider's public profile and helps other customers make informed decisions.
The provider may post a public reply to your review.

All reviews carry a "Verified Hire" badge — customers can only review providers they've actually booked.